Frequently Asked Questions
Order Placement Policy
All orders must be placed through the Hands All Full website or for customer orders, you will need to fill out the Hands All Full Order Form which can be found on this page. Once an order is placed, Hands All Full will contact you within 24 hours with any further questions. An invoice will be sent to the email address provided and must be paid prior to work starting on your order. Invoices and price quotes are only valid for 30 days.
If you are ordering directly from the website you will be taken to check out where you will complete your checkout and make your payment.
If you are ordering a custom order, Hands All Full will contact you within 24 hours with any further questions. Once the item is agreed upon your custom order invoice will be placed on the website under “Custom Order Invoice” where you will then be able to check out. Invoices and price quotes are only valid for 30 days.
Hands All Full offers mock up services to allow potential customers to see what their final product will look like, before placing an order. Mock ups are digital representations of physical products. Due to their digital nature, colors, sizing, and placement may vary slightly. Mock up services cost a small nominal fee of $7 for the time in which it takes to prepare the mock up and will be invoiced prior to placing a full order. Once paid, the mock up will be created and provided to the customer within 48 hours for review. One modification is included in the mock up pricing. The mock up fee will be applied to the customer’s final invoice if an order is placed. If an order is not placed, the mock up fee is non-refundable.
Mock up services cost a small nominal fee of $7 for the time in which it takes to prepare the mock up. This is only for custom orders. If you are requesting a Mock Up you’ll need to find the Mock Up option on the shop and check out like normal. Once paid, the mock up will be created and provided to the customer within 48 hours for review. One modification is included in the mock up pricing.
The mock up fee will be applied to the customer’s final invoice if an order is placed. If an order is not placed, the mock up fee is non-refundable.
Payment is due in full at the time the order is placed and before work begins on your order.
If you placed a custom order you will be emailed with any questions and pricing. Once the item is agreed upon your custom order invoice will be placed on the website under “Custom Order Invoice” where you will then be able to check out. Once payment is received I will begin work on your order!
This shop accepts debit and credit cards only. Sorry, but we do not accept personal checks. Cash will only be accepted during a vendor event.
We strive to complete all orders within 14 business days once payment is made in full. This turnaround time is mainly for items that are not in stock, but I want to be realistic. This shop is run solely by me and I am only one person. We take pride and time in completing custom orders exactly how you want it – please understand that custom, out of stock and bulk orders may require a slightly longer turnaround time.
Rush Order Policy
Any order requested to be complete and delivered in less than seven business days is considered a rush order. A 15% rush order fee, based on the purchase price, will be added to all rush orders. The customer is financially responsible for all rush shipping fees as well.
Pick Up Policy
This shop does not offer local pick up, meet up, or delivery options. All orders will be shipped.
You can review the shirts that are available for custom orders & the vinyl options here.
If you are ordering an item that is non-vinyl, they will only come in the style & colors that you see presented. Printed items are not customizable right now. This does not mean that we can not turn a printed item into a customized vinyl item. You’ll just need to request it.
Bulk Discount Policy
Bulk orders may be eligible for a discounted rate. An order of more than a dozen is considered bulk. In order to be eligible for a 15% bulk order discount, all items in the order must be placed at the same time and must be exactly the same in design, color, and size as far as vinyl goes. Please email me at firstname.lastname@example.org to discuss bulk orders.
Family and Friends Policy
Hands All Full offers a 10% discount to immediate family & friends only. All family & friend orders will be invoiced and fulfilled in the order in which they were received. Message me directly for the discount code. Not sure if you qualify? Contact me.
If your tracking number says “delivered” or “out for delivery” but you haven’t received your package, please contact your local USPS office (or local post office if international). In most cases, they will be able to help you locate the package. Hands All Full will not be held responsible for items lost, stolen, or damaged during transit.
Custom orders are accepted most of the year.
During major holidays, such as Thanksgiving and Christmas, custom orders will be limited. I will choose the items that are customizable and once they are sold out that is it.
As of November 1st, custom orders will be limited. If you have an idea of something that would make a great Christmas gift, I suggest placing your order before November 1st.
*Please note that any orders submitted as a custom order are subject to be resold. You will simply submit your ideas to me, but the design in itself will be my own that is handmade by me unless otherwise stated. For this reason specifically, you will not be compensated for the ideas that are submitted to me for an order*
Please see my Collaboration section if you are interested in submitting designs and collaborating.
Return and Refund Policy
No refunds or returns will be accepted on custom orders or digital downloads due to the nature of these products. There will be no exceptions.
**If you are disappointed with your custom order please reach out to me directly at email@example.com with your concerns so that we can discuss options. My customers are important to me and I don’t want anyone to be unhappy. This too is a reflection of myself and my business.
In stock items (non-custom orders) can be returned in their original condition and packaging within 10 days for a full refund, minus the cost of shipping.
Collaboration & Marketing
We love supporting charities. Please contact us at firstname.lastname@example.org to let us know about your charity or fundraiser!
While we will do our best to support your cause, I have a limited number or donations that I accept monthly.
Blog or Giveaway Collab:
We currently are not accepting any invitations to collaborate or do a giveaway at the moment. We will be accepting offers down the line so feel free to check back.
In the meantime, if you do end up writing a blog post about Hands All Full we would love for you to forward us the link!
We are not looking for Brand Reps at the time.
Interested in selling one or more of our items in your store. Please contact us at email@example.com for further information.
While I appreciate you thinking of us, we currently do not allow design submissions for compensation. Please check back in the near future.